Return Merchandise Authorization Policy

Submit return request to your sales manager or customer experience specialist who will evaluate the request. No product will be accepted without a proper return authorization.

Customer Returns –

• Roland does not accept returns of excess inventory.
• No items will be accepted with less than 6-month shelf life
• Restocking fee – 25%
• Dumping fee - $3.50 a case
• Credit will be issued after all items are assessed by the warehouse and our Food Safety team. No deduction from any invoice or payment is to be made prior to a credit being received.
• Credit will be based on assessment of the returned items. Customers will only receive credit for items that can be returned to stock minus the restock fee and any dumping fees.
• Customer is responsible for all freight charges.
• If items other than those approved on the RMA are returned, no credit will be issued for those items.
• If approved, Roland will finalize RMA and provide credit number (if applicable) to requestor and Finance Department.
• RMA’s not returned within 30 days of receiving authorization will not be accepted and a credit will not be issued.

Customer Refusal Due to Damage by Carrier -

• Customer must notify Roland of the damage. If applicable, a new order will be placed.
• Either Penske or carrier will make transportation arrangements to have the product brought back to a Roland Foods warehouse or 3PL.
• Once the product is returned, it will be inspected to determine if it must be dumped, donated or returned to stock.
• A credit will be issued to the customer.
• If approved, Roland will finalize RMA and provide credit number (if applicable) to requestor and Finance Department.

RMA’s not returned within 30 days of receiving authorization will not be accepted.